Responsible Gaming

Set a maximum deposit amount over a daily, weekly, or monthly period. Once your limit is reached, the Platform will automatically block any further deposits until the period resets. You can request a decrease to your deposit limit at any time — it takes effect immediately. A request to increase your limit requires a 72-hour cooling-off period before it is applied, giving you time to reconsider.

• Minimum daily limit: ৳500
• Limits apply across all payment methods including bKash, Nagad, Rocket, and Upay.
• Your current limit and remaining balance are always visible in your account dashboard.

Set a maximum session duration — from 30 minutes up to 8 hours. When your session limit is approaching, cvk999 will display a visible on-screen reminder. When it expires, you will be automatically logged out. This tool is especially useful for players who lose track of time during live casino or cricket betting sessions.

• Customise your reminder frequency: every 30, 60, or 90 minutes.
• Real-time session clock visible in your account at all times.
• Session limits reset at midnight Bangladesh Standard Time (BST, UTC+6).

If you feel you need a short break from gambling, our time-out feature allows you to temporarily suspend your account for a period of your choosing — from as little as 24 hours up to six weeks. During a time-out, you cannot log in, deposit, or place any bets. The time-out cannot be cancelled early once activated, so please choose your duration carefully.

• Available durations: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, 6 weeks.
• Your account data and balance are fully preserved during the time-out period.
• You will receive an email confirmation when the time-out is applied and when it expires.

Self-exclusion is our most powerful responsible gaming tool, designed for players who feel that gambling is causing significant harm to their life, finances, or relationships. When you self-exclude from cvk999, your account is permanently locked for the duration you choose, and you will be removed from all marketing communications immediately.

• Available durations: 6 months, 1 year, 5 years, or permanent exclusion.
• Self-exclusion cannot be reversed before the chosen period ends — no exceptions.
• Permanent self-exclusion is irreversible: the account will never be reopened.
• Any remaining account balance will be returned via your registered payment method (bKash, Nagad, or Rocket) after identity verification.
• To activate self-exclusion, contact us at [email protected] with the subject line "Self-Exclusion Request".

Set a cap on the total amount you are willing to lose over a specified period. Once your loss limit is reached, the Platform will block further wagering activity until the period resets. Like deposit limits, a decrease takes effect immediately while an increase requires a 72-hour review window.

• Loss limits apply across all game types: slots, casino, cricket betting, crash games, and esports.
• Unsettled bets placed before the limit was reached are not affected.

You can opt out of all promotional communications from cvk999 — including bonus offers, deposit match promotions, and seasonal campaigns — at any time. Simply email [email protected] with the subject line "Marketing Opt-Out" and we will remove you from all marketing lists within 48 hours. This does not affect transactional communications (receipts, security alerts, account notifications).